🏡 IMPORTANT – Odour & Air Quality Policy
Any lingering or offensive odours left in the property will result in a $500 odour removal fee. This includes cooking smells, Strong Aromatic & Spiced Food Cooking, fish or seafood odours, smoke, body odour, or any other smell that requires additional cleaning or professional remediation.
Please respect the property. Odours do not disappear at checkout and can significantly affect the comfort and experience of future guests.
🏡 Strong Aromatic & Spiced Food Cooking
Cooking Guidelines for Your Comfort and Future Guests
We understand that preparing meals is part of feeling at home during your stay. However, to maintain a clean, neutral environment for all guests, strong aromatic or heavily spiced food cooking is not permitted inside the property.
This includes, but is not limited to:
➖ Strong spices, oils, or aromatic ingredients
➖ Cooking fish or seafood
➖ Storing raw or uncovered fish or seafood
➖ Leaving raw fish, seafood, or fish juices in fridges, freezers, sinks, bins, or drains
➖ All seafood must be fully sealed, airtight, and leak-proof at all times
🏡 Why This Is Important
Certain odours — especially from spices, oils, seafood, smoke, or human body odour — can penetrate:
➖ Soft furnishings
➖ Bedding and mattresses
➖ Curtains and carpets
➖ Wardrobes and cupboards
➖ Fridges, freezers, and ventilation systems
When a guest enters a property and detects lingering smells, it immediately impacts their perception of cleanliness and comfort, often leading to complaints, refunds, or cancellations.
🏡 Ventilation & Cleanliness Requirements
To minimise lingering odours, guests must:
➖ Open windows while cooking
➖ Use kitchen exhaust fans at all times
➖ Dispose of food waste correctly and promptly
➖ Clean spills immediately, especially oils, spices, and seafood residue
➖ Use bathroom ventilation fans during and after showers
Failure to follow these requirements may result in additional charges.
🏡 Smoking & Odour-Causing Activities
Smoking or vaping of any kind is strictly prohibited inside the property, including:
➖ Bedrooms, bathrooms, and living areas
➖ Balconies, windows, and doorways
This also includes:
➖ Cannabis
➖ Incense
➖ Candles
➖ Shisha or similar products
🏡 Personal Hygiene & Body Odour Policy
Guests are expected to maintain reasonable personal hygiene standards during their stay.
Excessive body odour or hygiene-related smells that:
➖ Transfer to bedding, mattresses, couches, or soft furnishings
➖ Require additional laundering, deodorisation, or professional treatment
➖ Remain present after checkout
will be treated as an odour remediation issue and may result in the $500 odour removal fee.
This policy is not personal in nature and applies only where odours require professional intervention beyond standard cleaning.
🏡 Odour Remediation & Cleaning Fee
If odours remain after checkout and require additional cleaning, deodorising, ozone treatment, or professional remediation, a $500 odour removal fee will be applied.
This fee covers:
➖ Additional labour and extended cleaning time
➖ Professional odour treatment
➖ Treatment of soft furnishings and mattresses
➖ Fridge, freezer, and ventilation system cleaning
➖ Property management time
🌊🏡 Impact on Future Bookings
If odours, smoking, or contamination delay, cancel, or negatively affect the next booking, guests will also be liable for any resulting loss of income, refunds, discounts, or emergency remediation costs incurred.
🏡 Acknowledgement
By booking and staying at this property, guests acknowledge and agree to comply with this policy and understand that odour-related issues extend beyond standard cleaning.
